# Bug Reports **URL:** https://forums.ordoro.com/c/bug-reports/6.md [Latest](https://forums.ordoro.com/latest.md) · [Categories](https://forums.ordoro.com/categories.md) · [Tags](https://forums.ordoro.com/tags.md) --- ## [About the Bug Reports category](https://forums.ordoro.com/t/about-the-bug-reports-category/17)
**Author:** [@vince](https://forums.ordoro.com/u/vince)\ **Replies:** 1\ **Last updated:** [June 15, 2023, 4:27am UTC](https://forums.ordoro.com/t/about-the-bug-reports-category/17 "2023-06-15T04:27:00Z")
The Bug Reports category is used to report application errors directly to the development team with specific technical information. While not every part of the template may be applicable to your report, please fill out… --- ## [V3 API can not create Label : get error message account\_id from endicia & postal\_reporting\_number from pitney](https://forums.ordoro.com/t/v3-api-can-not-create-label-get-error-message-account-id-from-endicia-postal-reporting-number-from-pitney/2013)
**Author:** [@viccao](https://forums.ordoro.com/u/viccao)\ **Replies:** 3\ **Last updated:** [October 14, 2025, 3:45pm UTC](https://forums.ordoro.com/t/v3-api-can-not-create-label-get-error-message-account-id-from-endicia-postal-reporting-number-from-pitney/2013 "2025-10-14T15:45:36Z")
Hi team , I use V3 API to create Label, but I get error message account\_id from endicia & postal\_reporting\_number from pitney,could you help me? label/endicia POST /v3/order/M-VIC-TEST07/label/endicia HTTP/1.1 Host:… --- ## [API server not connecting, redirecting to port 80?](https://forums.ordoro.com/t/api-server-not-connecting-redirecting-to-port-80/1995)
**Author:** [@scmsteve](https://forums.ordoro.com/u/scmsteve)\ **Replies:** 3\ **Last updated:** [January 28, 2025, 3:33pm UTC](https://forums.ordoro.com/t/api-server-not-connecting-redirecting-to-port-80/1995 "2025-01-28T15:33:32Z")
Just signed up for a trial and was attempting to use the API. I am getting a connection timeout, so here is the output from CURL: I inserted a space after https:// and http:// becuase as a new user it counted as too man… --- ## [Create Order Timing Problem](https://forums.ordoro.com/t/create-order-timing-problem/1954)
**Author:** [@btjtc](https://forums.ordoro.com/u/btjtc)\ **Replies:** 6\ **Last updated:** [September 12, 2024, 8:26pm UTC](https://forums.ordoro.com/t/create-order-timing-problem/1954 "2024-09-12T20:26:16Z")
We create new orders in Ordoro each time a Quickbooks Estimate is created. We do this via API. You can see below the format we use for the order\_date field being fed to Ordoro: And here you can see what actually gets … --- ## [Order Number Generation](https://forums.ordoro.com/t/order-number-generation/1557)
**Author:** [@charlieUVIC](https://forums.ordoro.com/u/charlieUVIC)\ **Replies:** 1\ **Last updated:** [June 23, 2023, 3:58am UTC](https://forums.ordoro.com/t/order-number-generation/1557 "2023-06-23T03:58:15Z")
Description When using the create order function or the quick ship function in the orders tab of app.ordoro.com the order numbers that are generated are too long and are not editable. What I did: Tried to use the “Quick… --- ## [Ordoro orders, get via tags - tag text vs. id?](https://forums.ordoro.com/t/ordoro-orders-get-via-tags-tag-text-vs-id/1389)
**Author:** [@dma550](https://forums.ordoro.com/u/dma550)\ **Replies:** 2\ **Last updated:** [April 10, 2023, 3:13pm UTC](https://forums.ordoro.com/t/ordoro-orders-get-via-tags-tag-text-vs-id/1389 "2023-04-10T15:13:20Z")
Hi, not sure if there is a workaround, but we are using tags strategically as a way to handle workflow. One thing I like is the ability to use the orders endpoint, a tag, and get orders tagged in that state. What I am … --- ## [Updating Product TAGS](https://forums.ordoro.com/t/updating-product-tags/1006)
**Author:** [@Srini](https://forums.ordoro.com/u/Srini)\ **Replies:** 0\ **Last updated:** [December 2, 2022, 6:25pm UTC](https://forums.ordoro.com/t/updating-product-tags/1006 "2022-12-02T18:25:43Z")
How to update Product TAGS? As per API documentation “tags”: \[ { “name”: “string”, “color”: “string”} \] do not set tags on the product. Please let me know if anything has changed --- ## [Update Product Image](https://forums.ordoro.com/t/update-product-image/1008)
**Author:** [@Srini](https://forums.ordoro.com/u/Srini)\ **Replies:** 0\ **Last updated:** [December 2, 2022, 6:29pm UTC](https://forums.ordoro.com/t/update-product-image/1008 "2022-12-02T18:29:57Z")
Product image do not get update when dropbox URL or server image URL is given. “images” =\> array( array( “url” =\> “https://dropbox.com/s/fm6rgw4f9xtsg38/rivergrey-stead.jpg?raw=1” “is\_default” =\> true ) ) this doe… --- ## [Awaiting\_fulfillment status for orders get not allowed?](https://forums.ordoro.com/t/awaiting-fulfillment-status-for-orders-get-not-allowed/969)
**Author:** [@dma550](https://forums.ordoro.com/u/dma550)\ **Replies:** 2\ **Last updated:** [November 1, 2022, 3:51pm UTC](https://forums.ordoro.com/t/awaiting-fulfillment-status-for-orders-get-not-allowed/969 "2022-11-01T15:51:39Z")
Hi there, our code has been getting awaiting fulfillment orders for some time now. https://api.ordoro.com/order/?status=awaiting\_fulfillment I had to test this call for something else and am now seeing an error. “erro… --- ## [PO Receipts API possible bug?](https://forums.ordoro.com/t/po-receipts-api-possible-bug/848)
**Author:** [@dma550](https://forums.ordoro.com/u/dma550)\ **Replies:** 1\ **Last updated:** [March 7, 2022, 3:49pm UTC](https://forums.ordoro.com/t/po-receipts-api-possible-bug/848 "2022-03-07T15:49:38Z")
Hello support We’re using your API to collect information about our open POs for our stock valuation. It seems like we have found a bug or conflict with an element “po.item.quantity\_received” and how it relates to rece… --- ## [Inconsistent Cost of Goods in Shipment lines. Some are 0 some are correct](https://forums.ordoro.com/t/inconsistent-cost-of-goods-in-shipment-lines-some-are-0-some-are-correct/842)
**Author:** [@RELSTON](https://forums.ordoro.com/u/RELSTON)\ **Replies:** 13\ **Last updated:** [February 10, 2022, 5:58pm UTC](https://forums.ordoro.com/t/inconsistent-cost-of-goods-in-shipment-lines-some-are-0-some-are-correct/842 "2022-02-10T17:58:34Z")
Description Results from shipment endpoint. Same product on different orders. Some show 0 cogs in that items line for a shipment and the same item on another order shows the correct cogs value. The product object in the… --- ## [Error while creating the return label for USPS](https://forums.ordoro.com/t/error-while-creating-the-return-label-for-usps/813)
**Author:** [@viswa](https://forums.ordoro.com/u/viswa)\ **Replies:** 3\ **Last updated:** [December 21, 2021, 4:26pm UTC](https://forums.ordoro.com/t/error-while-creating-the-return-label-for-usps/813 "2021-12-21T16:26:20Z")
Description Not able to create the return label using the API with USPS When I try to create theUSPS return Label using API I am not getting expected result I expected: It should create a return label for the specific… --- ## [Error getting Endicia Label with new URL https://api.ordoro.com/v3/order/{order\_number}/label/endicia](https://forums.ordoro.com/t/error-getting-endicia-label-with-new-url-https-api-ordoro-com-v3-order-order-number-label-endicia/779)
**Author:** [@robert](https://forums.ordoro.com/u/robert)\ **Replies:** 1\ **Last updated:** [September 2, 2021, 5:55am UTC](https://forums.ordoro.com/t/error-getting-endicia-label-with-new-url-https-api-ordoro-com-v3-order-order-number-label-endicia/779 "2021-09-02T05:55:41Z")
Description Error retrieving ENDICIA label using new URL https://api.ordoro.com/v3/order/{order\_number}/label/endicia When I did: Everything was working fine until we used new URL and are receiving error. I looked over… --- ## [SSL Certificate](https://forums.ordoro.com/t/ssl-certificate/777)
**Author:** [@Hounddog](https://forums.ordoro.com/u/Hounddog)\ **Replies:** 3\ **Last updated:** [August 18, 2021, 7:09pm UTC](https://forums.ordoro.com/t/ssl-certificate/777 "2021-08-18T19:09:08Z")
Getting SSL errors against . The certificate seems to be a “private cert” on https://apiverson.ordoro.com/ Anyone else experiencing this? --- ## [Ordoro API endpoint redirection misconfiguration](https://forums.ordoro.com/t/ordoro-api-endpoint-redirection-misconfiguration/754)
**Author:** [@serge\_bumperactive](https://forums.ordoro.com/u/serge_bumperactive)\ **Replies:** 2\ **Last updated:** [July 14, 2021, 2:44pm UTC](https://forums.ordoro.com/t/ordoro-api-endpoint-redirection-misconfiguration/754 "2021-07-14T14:44:56Z")
Description Wrong redirection chain breaks the request if trailing slash is missed in the endpoint URL. https://api.ordoro.com/order redirects to http://api.ordoro.com/order/ that falls off by timeout. I expected: I ex… --- ## [Shipping\_info endpoint save the Carrier name in Lowercase](https://forums.ordoro.com/t/shipping-info-endpoint-save-the-carrier-name-in-lowercase/721)
**Author:** [@Usman](https://forums.ordoro.com/u/Usman)\ **Replies:** 1\ **Last updated:** [May 25, 2021, 3:52pm UTC](https://forums.ordoro.com/t/shipping-info-endpoint-save-the-carrier-name-in-lowercase/721 "2021-05-25T15:52:08Z")
Description The shipping\_info endpoint didn’t save the Carrier name in Upper case. It always save it in lower case When I did: I tried to Update the shipping info so ordoro API mark the order as shipped and I’ve transfe… --- ## [V3 Order-\>line missing product\_supplier\_id. Was returned in V2](https://forums.ordoro.com/t/v3-order-line-missing-product-supplier-id-was-returned-in-v2/703)
**Author:** [@RELSTON](https://forums.ordoro.com/u/RELSTON)\ **Replies:** 2\ **Last updated:** [April 19, 2021, 10:54pm UTC](https://forums.ordoro.com/t/v3-order-line-missing-product-supplier-id-was-returned-in-v2/703 "2021-04-19T22:54:34Z")
In the V3 orders/ GET endpoint. Could the product\_supplier\_id field be put back in the V3 Order-\>line object? You are returning the supplier\_price so why not the product\_supplier\_id? null if no default supplier assigne… --- ## [Shipping Date get saved in Ordoro with additional of 1 hour](https://forums.ordoro.com/t/shipping-date-get-saved-in-ordoro-with-additional-of-1-hour/695)
**Author:** [@Usman](https://forums.ordoro.com/u/Usman)\ **Replies:** 4\ **Last updated:** [April 13, 2021, 3:08pm UTC](https://forums.ordoro.com/t/shipping-date-get-saved-in-ordoro-with-additional-of-1-hour/695 "2021-04-13T15:08:13Z")
Description Ordoro saved the shipping date with additional of 1 hour. e.g. 13/04/2021 09:52 get saved in Ordoro as 13/04/2021 10:52 When I did: I’ve used Ordoro API and used “shipping\_info” endpoint. I expected: Shi… --- ## [Order number with "/" API response "Internal server error"](https://forums.ordoro.com/t/order-number-with-api-response-internal-server-error/681)
**Author:** [@Usman](https://forums.ordoro.com/u/Usman)\ **Replies:** 8\ **Last updated:** [April 9, 2021, 4:18pm UTC](https://forums.ordoro.com/t/order-number-with-api-response-internal-server-error/681 "2021-04-09T16:18:44Z")
I’ve got an issue with “/” in Order number. the Order number’s string got “/” which cause the bad URL. e.g. Order number “M-00588371/002” got “/” in it and when API create a URL to mark this order as Shipped or for oth… --- ## [API call not retrieving several values](https://forums.ordoro.com/t/api-call-not-retrieving-several-values/631)
**Author:** [@electric](https://forums.ordoro.com/u/electric)\ **Replies:** 6\ **Last updated:** [December 14, 2020, 8:57pm UTC](https://forums.ordoro.com/t/api-call-not-retrieving-several-values/631 "2020-12-14T20:57:29Z")
Our team is using the API to pull orders that are being synced from Shopify but several fields are coming up null. We use this same API call in two different Ordoro accounts (company\_ids 572137 and company\_id 570638), ho… --- ## [Endicia International Shipment](https://forums.ordoro.com/t/endicia-international-shipment/622)
**Author:** [@robert](https://forums.ordoro.com/u/robert)\ **Replies:** 5\ **Last updated:** [November 23, 2020, 7:55pm UTC](https://forums.ordoro.com/t/endicia-international-shipment/622 "2020-11-23T19:55:10Z")
We are having an issue with the Ordoro API for getting label for Endicia International. this is the URL: https://apiverson.ordoro.com/order/ordernumber/label/endicia {"shipper\_id":210059,"packages":\[{"box\_shape":"Parc… --- ## [API not returning shipment segment, orderid is null etc](https://forums.ordoro.com/t/api-not-returning-shipment-segment-orderid-is-null-etc/623)
**Author:** [@BigDaddyDan](https://forums.ordoro.com/u/BigDaddyDan)\ **Replies:** 3\ **Last updated:** [November 23, 2020, 7:19pm UTC](https://forums.ordoro.com/t/api-not-returning-shipment-segment-orderid-is-null-etc/623 "2020-11-23T19:19:03Z")
On the Yum download file we are not seeing Under order No company id “company\_id”: 0, - from yum pull “company\_id”: 570638, - from previous customer file No order id “order\_id”: null, - from yum pull “order\_id”: “… --- ## [Cant up date a PO using PUT](https://forums.ordoro.com/t/cant-up-date-a-po-using-put/609)
**Author:** [@RELSTON](https://forums.ordoro.com/u/RELSTON)\ **Replies:** 7\ **Last updated:** [September 29, 2020, 3:33pm UTC](https://forums.ordoro.com/t/cant-up-date-a-po-using-put/609 "2020-09-29T15:33:54Z")
Description Trying to change / add a PO Instruction field When I did: Sent PUT request to PO endpoint as per documentaion… /purchase\_order/po\_id/ with correct payload. Ordoro returned … "A purchase order already exists… --- ## [Selecting Orders using NOT tag](https://forums.ordoro.com/t/selecting-orders-using-not-tag/603)
**Author:** [@RPZwilling](https://forums.ordoro.com/u/RPZwilling)\ **Replies:** 2\ **Last updated:** [September 8, 2020, 5:37pm UTC](https://forums.ordoro.com/t/selecting-orders-using-not-tag/603 "2020-09-08T17:37:47Z")
We are trying to select all the orders that were recently shipped without a particular tag … once the list is identified we will then add the missing tag. Here is our selection … url = ‘https://apiverson.ordoro.com/ord… --- ## [PUT Request for Updating Products Error: "This param is deprecated"](https://forums.ordoro.com/t/put-request-for-updating-products-error-this-param-is-deprecated/601)
**Author:** [@jmawebtech](https://forums.ordoro.com/u/jmawebtech)\ **Replies:** 3\ **Last updated:** [September 8, 2020, 4:36pm UTC](https://forums.ordoro.com/t/put-request-for-updating-products-error-this-param-is-deprecated/601 "2020-09-08T16:36:30Z")
Hello, how are you doing today? I am creating this topic on behalf of a mutual customer of ours who cannot update his inventory when syncing to Ordoro. We attempted to troubleshoot the issue ourselves, and we concluded … --- ## [API Error: Order number does not exist](https://forums.ordoro.com/t/api-error-order-number-does-not-exist/593)
**Author:** [@InspryDev](https://forums.ordoro.com/u/InspryDev)\ **Replies:** 2\ **Last updated:** [August 27, 2020, 7:14pm UTC](https://forums.ordoro.com/t/api-error-order-number-does-not-exist/593 "2020-08-27T19:14:32Z")
Hello, Description I’m trying to add a tag to my orders via the API. When I did: I received an error saying that the “order number does not exist”. But the order number does exist as I copied it straight from the GET r… --- ## [Error while Place an Order Via API](https://forums.ordoro.com/t/error-while-place-an-order-via-api/566)
**Author:** [@nuerobiology](https://forums.ordoro.com/u/nuerobiology)\ **Replies:** 21\ **Last updated:** [August 26, 2020, 9:16am UTC](https://forums.ordoro.com/t/error-while-place-an-order-via-api/566 "2020-08-26T09:16:23Z")
Description I am trying to place an order via ordoro API, but unable to place an order, it gives me error e.g. Array ( \[error\_message\] =\> Missing value \[param\] =\> shipping\_address ) I passed the correct SKU and tit… --- ## [Product/count deprecated](https://forums.ordoro.com/t/product-count-deprecated/588)
**Author:** [@sergio.nader](https://forums.ordoro.com/u/sergio.nader)\ **Replies:** 2\ **Last updated:** [August 3, 2020, 5:46pm UTC](https://forums.ordoro.com/t/product-count-deprecated/588 "2020-08-03T17:46:17Z")
Hello, The documentation https://ordoro.docs.apiary.io/#reference/product/productcounts/get shows the product count api. However, when I try it, I get: { “error\_message”: “‘NoneType’ object has no attribute ‘rule’”… --- ## [Deadlock Detected.Process XXX waits for ShareLock on transaction XXX blocked by process XXX](https://forums.ordoro.com/t/deadlock-detected-process-xxx-waits-for-sharelock-on-transaction-xxx-blocked-by-process-xxx/574)
**Author:** [@Ryan](https://forums.ordoro.com/u/Ryan)\ **Replies:** 7\ **Last updated:** [June 19, 2020, 12:24am UTC](https://forums.ordoro.com/t/deadlock-detected-process-xxx-waits-for-sharelock-on-transaction-xxx-blocked-by-process-xxx/574 "2020-06-19T00:24:42Z")
Description Hi Ordoro Developers, Recently, while transferring the order to Ordoro via the https://apiverson.ordoro.com/order link, there has been consistent issue with the Deadlock for some reason. We did not make any … --- ## [PO adding up cancelled good receipts](https://forums.ordoro.com/t/po-adding-up-cancelled-good-receipts/503)
**Author:** [@sergio.nader](https://forums.ordoro.com/u/sergio.nader)\ **Replies:** 9\ **Last updated:** [January 15, 2020, 4:06pm UTC](https://forums.ordoro.com/t/po-adding-up-cancelled-good-receipts/503 "2020-01-15T16:06:34Z")
Hello, I noticed that a call like ...@api.ordoro.com/purchase\_order/3015/ will show something like this for the items: ... { "id": 906813, "quantity": 4, "unit\_price": 0.0, … [Next page](https://forums.ordoro.com/c/bug-reports/6.md?page=1)