# Cannot Find Manual Order **URL:** \ **Category:** Uncategorized\ **Created:** [November 14, 2016, 6:29pm UTC](https://forums.ordoro.com/t/cannot-find-manual-order/75 "2016-11-14T18:29:17Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![jmawebtech](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.ordoro.com/jmawebtech/32/20_2.png) [@jmawebtech](https://forums.ordoro.com/u/jmawebtech)\ **Post date:** [November 14, 2016, 6:29pm UTC](https://forums.ordoro.com/t/cannot-find-manual-order/75/1 "2016-11-14T18:29:17Z")
Hi, I am trying to locate an order in Ordoro. When I request it using the API, I can find it. When I search Ordoro, nothing appears. This URL shows me no order: /app#/order/M-K10002/ Am I looking in the wrong place? The company ID in Ordoro and in the order matches. Request /order/M-K10002/ Response {“shipments”: [], “notes\_from\_customer”: null, “shippability”: “shippable”, “shipping\_amount”: 0.0, “shipping\_type”: null, “comments”: [], “is\_order\_parent”: false, “tags”: [], “company\_id”: 341917, “\_link”: “/order/M-K10002/”, “credit\_card\_issuer”: null, “status”: “new”, “updated”: “2016-11-11T13:19:52.392345-06:00”, “billing\_address”: {“city”: null, “fax”: null, “\_linkaddresscreatedtaskstatus”: “/new\_task/status/address\_created/3320332801/”, “name”: “”, “zip”: null, “phone”: null, “street1”: null, “company”: null, “\_link”: “/address/3320332801/”, “id”: 3320332801, “reference\_number”: null, “email”: null, “state”: null, “country”: null, “cart\_address\_id”: null, “validation”: {“suggested”: [], “additional\_text”: null, “is\_error”: false}, “street2”: null}, “additional\_cart\_info”: {}, “order\_id”: “M-K10002”, “product\_amount”: 50.0, “cart”: 70842, “order\_date”: “2016-11-09T18:00:00-06:00”, “cart\_order\_id”: null, “cart\_shipment\_id”: null, “discount\_amount”: 0.0, “grand\_total”: 50.0, “tax\_amount”: 0.0, “created”: “2016-11-11T13:19:52.330425-06:00”, “lines”: [{“product”: {“is\_kit\_parent”: false, “weight”: 100.0, “height”: null, “cost”: 0.0, “id”: 41016688, “sku”: “29039”, “company\_id”: 341917, “\_link”: “/product/29039/”, “width”: null, “type”: null, “category”: “”, “updated”: “2016-10-28T16:55:56.347442-05:00”, “price”: 39.0, “taxable”: “”, “total\_on\_hand”: 9786, “archive\_date”: null, “name”: “Hand Cream”, “customer\_text”: null, “created”: “2016-10-28T16:55:03.987777-05:00”, “upc”: null, “length”: null}, “item\_price”: 5.0, “tax\_lines”: [], “shippability”: {“num\_ordered”: 10, “supplier\_id”: null, “shippability”: “shippable”, “is\_dropship”: false, “num\_shippable”: 10, “track\_inventory”: true, “on\_hand”: 9786.0, “num\_shipped”: 0}, “product\_supplier\_id”: null, “total\_price”: 50.0, “selected\_option”: null, “cart\_orderitem\_id”: null, “manually\_edited”: false, “order\_line\_id”: 20845748, “product\_cost”: 0.0, “option\_price”: 0.0, “\_link”: “/order/M-K10002/line/20845748/”, “product\_name”: “Hand Cream”, “quantity”: 10}], “cart\_name”: “Manual”, “shipping\_address”: {“city”: null, “fax”: null, “\_linkaddresscreatedtaskstatus”: “/new\_task/status/address\_created/3320332800/”, “name”: null, “zip”: null, “phone”: null, “street1”: null, “company”: null, “\_link”: “/address/3320332800/”, “id”: 3320332800, “reference\_number”: null, “email”: null, “state”: null, “country”: null, “cart\_address\_id”: null, “validation”: {“suggested”: [], “additional\_text”: null, “is\_error”: false}, “street2”: null}} ---
**Author:** ![jeffrey](https://avatars.discourse-cdn.com/v4/letter/j/d6d6ee/32.png) [@jeffrey](https://forums.ordoro.com/u/jeffrey)\ **Post date:** [November 14, 2016, 7:12pm UTC](https://forums.ordoro.com/t/cannot-find-manual-order/75/2 "2016-11-14T19:12:24Z")
Hi Joseph, Because that company is a newer company to Ordoro, you’re on v3 of our app, which while providing some awesome new features, unfortunately precludes API usage. If you need to use the API, we’ll have to downgrade you to v2 for now. If you think that approach is going to work best for you, please feel free to contact support so they can make it happen for you. Thanks, -Jeffrey ---
**Author:** ![WojtekKruszewski](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.ordoro.com/wojtekkruszewski/32/39_2.png) [@WojtekKruszewski](https://forums.ordoro.com/u/WojtekKruszewski)\ **Post date:** [July 26, 2017, 10:22am UTC](https://forums.ordoro.com/t/cannot-find-manual-order/75/3 "2017-07-26T10:22:37Z")
Is is still the case that v3 users don’t have access to the API? ---
**Author:** ![jeffrey](https://avatars.discourse-cdn.com/v4/letter/j/d6d6ee/32.png) [@jeffrey](https://forums.ordoro.com/u/jeffrey)\ **Post date:** [July 26, 2017, 10:11pm UTC](https://forums.ordoro.com/t/cannot-find-manual-order/75/4 "2017-07-26T22:11:20Z")
Hi Wojtek, This is still the case, yes. Thanks, -Jeffrey ---
**Author:** ![brianp](https://avatars.discourse-cdn.com/v4/letter/b/94ad74/32.png) [@brianp](https://forums.ordoro.com/u/brianp)\ **Post date:** [October 13, 2017, 6:19pm UTC](https://forums.ordoro.com/t/cannot-find-manual-order/75/5 "2017-10-13T18:19:14Z")
New customer. Having the same issue. Posted order is not appearing with successful API add. Does something have to be set up with the account? ---
**Author:** ![sophie](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.ordoro.com/sophie/32/19_2.png) [@sophie](https://forums.ordoro.com/u/sophie)\ **Post date:** [October 13, 2017, 10:11pm UTC](https://forums.ordoro.com/t/cannot-find-manual-order/75/6 "2017-10-13T22:11:28Z")
You can check out the v3 orders api. This is a temporary api for order actions only. [http://docs.devapiverson.apiary.io/#introduction](http://docs.devapiverson.apiary.io/#introduction)