# Create Order Timing Problem

**URL:** https://forums.ordoro.com/t/create-order-timing-problem/1954
**Category:** Bug Reports
**Created:** [September 12, 2024, 3:28pm UTC](https://forums.ordoro.com/t/create-order-timing-problem/1954 "2024-09-12T15:28:57Z")
**Posts on this page:** 7
**Page:** 1

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### Author: ![btjtc](https://avatars.discourse-cdn.com/v4/letter/b/7ab992/32.png) [@btjtc](https://forums.ordoro.com/u/btjtc)
#### Post date: [September 12, 2024, 3:28pm UTC](https://forums.ordoro.com/t/create-order-timing-problem/1954/1 "2024-09-12T15:28:57Z")

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We create new orders in Ordoro each time a Quickbooks Estimate is created. We do this via API. You can see below the format we use for the order\_date field being fed to Ordoro:

![image](https://canada1.discourse-cdn.com/flex029/uploads/ordoro/original/1X/19b9a835289df1203163b3938f718281214e2ead.png)

And here you can see what actually gets pushed through to Ordoro as the input data for a given order:

 ![image](https://canada1.discourse-cdn.com/flex029/uploads/ordoro/original/1X/a0bfc7dcfce32b3bfa5a049ce1d7c52178c3eb60.png)

Based on the above, here is the output that goes to Ordoro:

![image](https://canada1.discourse-cdn.com/flex029/uploads/ordoro/original/1X/1a2d53f7bfef87cc61e2d7b0db0bcd660908074a.png)

Unfortunately, the order data that populates in Ordoro shows the order date as the day prior at 5 PM. See below:

 ![image](https://canada1.discourse-cdn.com/flex029/uploads/ordoro/original/1X/58173e11a199032cc1d42246971c2fe1bd03553c.png)

This happens for all orders, so I assume the problem is either a bug or something to do with formatting the date/time.

Could you please let us know what is being done incorrectly and how we can address this issue so that the appropriate date/time of the order is being populated in Ordoro?

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### Author: ![sophie](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.ordoro.com/sophie/32/19_2.png) [@sophie](https://forums.ordoro.com/u/sophie)
#### Post date: [September 12, 2024, 3:42pm UTC](https://forums.ordoro.com/t/create-order-timing-problem/1954/2 "2024-09-12T15:42:52Z")

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Looks like you’re not sending any timezone information to the API, so the timezone is UTC, and you may be in a different timezone than that. Suggest sending the timezone offset information in the date and seeing if that helps solve your problem.

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### Author: ![btjtc](https://avatars.discourse-cdn.com/v4/letter/b/7ab992/32.png) [@btjtc](https://forums.ordoro.com/u/btjtc)
#### Post date: [September 12, 2024, 4:52pm UTC](https://forums.ordoro.com/t/create-order-timing-problem/1954/3 "2024-09-12T16:52:06Z")

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Thank you - going to try adding the time zone information to see if that works. Separately, we noticed that there are fields in the Ordoro output for deliver\_by\_date and ship\_by\_date. See below:

![image](https://canada1.discourse-cdn.com/flex029/uploads/ordoro/original/1X/507e69074a91861e02dd3c0e90c872ed7adf8d53.png)

When creating the same order in Ordoro are we able to pass input data for these fields using those specific field names as part of the request payload?

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<div class="post-metadata">

### Author: ![sophie](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.ordoro.com/sophie/32/19_2.png) [@sophie](https://forums.ordoro.com/u/sophie)
#### Post date: [September 12, 2024, 7:35pm UTC](https://forums.ordoro.com/t/create-order-timing-problem/1954/4 "2024-09-12T19:35:17Z")

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Yes, take a look here for the available options for creating a new order [Ordoro API Documentation](https://docs.ordoro.com/#tag/Order/operation/Order_POST)

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### Author: ![btjtc](https://avatars.discourse-cdn.com/v4/letter/b/7ab992/32.png) [@btjtc](https://forums.ordoro.com/u/btjtc)
#### Post date: [September 12, 2024, 7:44pm UTC](https://forums.ordoro.com/t/create-order-timing-problem/1954/5 "2024-09-12T19:44:27Z")

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Neither of those fields is listed for the Create an Order object. Ordoro’s support docs seem to suggest that these fields are only imported automatically for certain carts. I assume we can cause this to occur for a manual cart via API as well (i.e., not automatically imported). Can you confirm that this is true and that we can use the fields as they are written above in string format?

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<div class="post-metadata">

### Author: ![sophie](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.ordoro.com/sophie/32/19_2.png) [@sophie](https://forums.ordoro.com/u/sophie)
#### Post date: [September 12, 2024, 8:13pm UTC](https://forums.ordoro.com/t/create-order-timing-problem/1954/6 "2024-09-12T20:13:42Z")

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hmm, perhaps it’s a caching issue.

 ![Screenshot 2024-09-12 at 2.13.11 PM](https://canada1.discourse-cdn.com/flex029/uploads/ordoro/original/1X/d38c90b7f5e8a3ce2d8d133e5640d171868b9fc9.png)

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<div class="post-metadata">

### Author: ![btjtc](https://avatars.discourse-cdn.com/v4/letter/b/7ab992/32.png) [@btjtc](https://forums.ordoro.com/u/btjtc)
#### Post date: [September 12, 2024, 8:26pm UTC](https://forums.ordoro.com/t/create-order-timing-problem/1954/7 "2024-09-12T20:26:16Z")

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Confirmed via incognito window. All set. Thank you!
