# Unable to get a rate/create label

**URL:** <https://forums.ordoro.com/t/unable-to-get-a-rate-create-label/2042>\
**Category:** Uncategorized\
**Created:** [November 5, 2025, 5:15am UTC](https://forums.ordoro.com/t/unable-to-get-a-rate-create-label/2042 "2025-11-05T05:15:59Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![oscillator](https://avatars.discourse-cdn.com/v4/letter/o/34f0e0/32.png) [@oscillator](https://forums.ordoro.com/u/oscillator)\
**Post date:** [November 5, 2025, 5:15am UTC](https://forums.ordoro.com/t/unable-to-get-a-rate-create-label/2042/1 "2025-11-05T05:15:59Z")

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Hello,

I am struggling to get any rates. When I post to https:/api.ordoro.com/v3/order/{order\_number}/rate/ups, the reponse is just:

Order number {order\_number}/rate/ups does not exist.

Its the same case with creating labels. Perhaps there is something I have to set up for this to work? And yes I am putting actual order numbers in place of {order\_number}.

I guess explaining what I am trying to do might help too in case someone already knows if its possible or not: I am scanning ordoro packing slips with handwritten box weights, dimensions, and serial numbers on them. Then, via python, the scans get fed to google gemini which extracts the info I want. Finally, this info would be used to update orders, test rates, and create labels. Everything is working but this.

Any help would mean the world, thanks!

* * *

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**Author:** ![syork](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.ordoro.com/syork/32/61_2.png) [@syork](https://forums.ordoro.com/u/syork)\
**Post date:** [November 5, 2025, 3:49pm UTC](https://forums.ordoro.com/t/unable-to-get-a-rate-create-label/2042/2 "2025-11-05T15:49:32Z")

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Hello,

Please provide an example request and response so we can help diagnose the issue you’re experiencing.

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<div class="post-metadata">

**Author:** ![oscillator](https://avatars.discourse-cdn.com/v4/letter/o/34f0e0/32.png) [@oscillator](https://forums.ordoro.com/u/oscillator)\
**Post date:** [November 5, 2025, 4:03pm UTC](https://forums.ordoro.com/t/unable-to-get-a-rate-create-label/2042/3 "2025-11-05T16:03:11Z")

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— API Request Details —  
URL: [https://api.ordoro.com/v3/order/1-156753/rate/ups](https://api.ordoro.com/v3/order/1-156753/rate/ups)  
Method: GET  
Headers: {‘User-Agent’: ‘python-requests/2.32.5’, ‘Accept-Encoding’: ‘gzip, deflate’, ‘Accept’: ‘_/_’, ‘Connection’: ‘keep-alive’, ‘Content-Type’: ‘application/json’, ‘Content-Length’: ‘231’, ‘Authorization’: ‘Basic ’}  
Body: “{“order\_number”: “1-156753”, “shipper\_id”: 201355, “shipping\_method”: “02”, “packages”: [{“box\_shape”: “02 - Customer Supplied Package”, “height”: “6”, “length”: “8”, “weight”: “9”, “width”: “9”}]}”

— API Response Details —  
Status Code: 404  
Headers: {‘cache-control’: ‘no-cache,max-age=0,must-revalidate’, ‘Content-Encoding’: ‘gzip’, ‘Content-Type’: ‘application/json’, ‘Date’: ‘Wed, 05 Nov 2025 15:58:29 GMT’, ‘pragma’: ‘no-cache’, ‘Server’: ‘gunicorn’, ‘Strict-Transport-Security’: ‘max-age=31536000; includeSubDomains’, ‘Vary’: ‘Accept-Encoding’, ‘X-API-REQUEST-ID’: ‘8c430c88-7f07-43c4-aa21-76d6f57d6f7d’, ‘X-Ordoro-API-Server’: ‘i-09ddd2f2ecf9b723f 1.2528.0’, ‘X-ORDORO-HANDLED-BY’: ‘ip-172-31-7-1’, ‘Content-Length’: ‘98’, ‘Connection’: ‘Close’}  
Response Body (JSON): {  
“error\_message”: “Order number 1-156753/rate/ups does not exist”,  
“param”: null  
}

Thanks for getting back! Is this adequate?

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<div class="post-metadata">

**Author:** ![syork](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.ordoro.com/syork/32/61_2.png) [@syork](https://forums.ordoro.com/u/syork)\
**Post date:** [November 5, 2025, 4:14pm UTC](https://forums.ordoro.com/t/unable-to-get-a-rate-create-label/2042/4 "2025-11-05T16:14:22Z")

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Thanks!

It appears you are making a `GET` request, but for this particular endpoint you will want to make a `POST`.

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<div class="post-metadata">

**Author:** ![oscillator](https://avatars.discourse-cdn.com/v4/letter/o/34f0e0/32.png) [@oscillator](https://forums.ordoro.com/u/oscillator)\
**Post date:** [November 5, 2025, 4:19pm UTC](https://forums.ordoro.com/t/unable-to-get-a-rate-create-label/2042/5 "2025-11-05T16:19:31Z")

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OH. DUH. Lol thanks bro i appreciate it.