# URGENT! WMS can't print shipping labels

**URL:** https://forums.ordoro.com/t/urgent-wms-cant-print-shipping-labels/781
**Category:** Uncategorized
**Created:** [August 24, 2021, 8:44pm UTC](https://forums.ordoro.com/t/urgent-wms-cant-print-shipping-labels/781 "2021-08-24T20:44:07Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![katiepm](https://avatars.discourse-cdn.com/v4/letter/k/dbc845/32.png) [@katiepm](https://forums.ordoro.com/u/katiepm)
#### Post date: [August 24, 2021, 8:44pm UTC](https://forums.ordoro.com/t/urgent-wms-cant-print-shipping-labels/781/1 "2021-08-24T20:44:08Z")

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I think this is related to the API update Ordoro did last week. Since Thursday, we have not been able to generate labels. We are receiving an error message that the connection is no good and there is some kind of trust issue. We urgently need help resolving this, as our client is LIVID that we have not shipped orders since last week.

Katie

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### Author: ![sophie](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.ordoro.com/sophie/32/19_2.png) [@sophie](https://forums.ordoro.com/u/sophie)
#### Post date: [August 24, 2021, 8:46pm UTC](https://forums.ordoro.com/t/urgent-wms-cant-print-shipping-labels/781/2 "2021-08-24T20:46:08Z")

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please take a look at our API Announcement update [New Beta Documentation & URL Deprecation](https://forums.ordoro.com/t/new-beta-documentation-url-deprecation/732) as well as this related post [SSL Certificate - #4 by sophie](https://forums.ordoro.com/t/ssl-certificate/777/4)