Unable to get a rate/create label

1

Hello,

I am struggling to get any rates. When I post to https:/api.ordoro.com/v3/order/{order_number}/rate/ups, the reponse is just:

Order number {order_number}/rate/ups does not exist.

Its the same case with creating labels. Perhaps there is something I have to set up for this to work? And yes I am putting actual order numbers in place of {order_number}.

I guess explaining what I am trying to do might help too in case someone already knows if its possible or not: I am scanning ordoro packing slips with handwritten box weights, dimensions, and serial numbers on them. Then, via python, the scans get fed to google gemini which extracts the info I want. Finally, this info would be used to update orders, test rates, and create labels. Everything is working but this.

Any help would mean the world, thanks!

2

Hello,

Please provide an example request and response so we can help diagnose the issue you’re experiencing.

3

— API Request Details —
URL: https://api.ordoro.com/v3/order/1-156753/rate/ups
Method: GET
Headers: {‘User-Agent’: ‘python-requests/2.32.5’, ‘Accept-Encoding’: ‘gzip, deflate’, ‘Accept’: ‘/’, ‘Connection’: ‘keep-alive’, ‘Content-Type’: ‘application/json’, ‘Content-Length’: ‘231’, ‘Authorization’: ‘Basic ’}
Body: “{“order_number”: “1-156753”, “shipper_id”: 201355, “shipping_method”: “02”, “packages”: [{“box_shape”: “02 - Customer Supplied Package”, “height”: “6”, “length”: “8”, “weight”: “9”, “width”: “9”}]}”

— API Response Details —
Status Code: 404
Headers: {‘cache-control’: ‘no-cache,max-age=0,must-revalidate’, ‘Content-Encoding’: ‘gzip’, ‘Content-Type’: ‘application/json’, ‘Date’: ‘Wed, 05 Nov 2025 15:58:29 GMT’, ‘pragma’: ‘no-cache’, ‘Server’: ‘gunicorn’, ‘Strict-Transport-Security’: ‘max-age=31536000; includeSubDomains’, ‘Vary’: ‘Accept-Encoding’, ‘X-API-REQUEST-ID’: ‘8c430c88-7f07-43c4-aa21-76d6f57d6f7d’, ‘X-Ordoro-API-Server’: ‘i-09ddd2f2ecf9b723f 1.2528.0’, ‘X-ORDORO-HANDLED-BY’: ‘ip-172-31-7-1’, ‘Content-Length’: ‘98’, ‘Connection’: ‘Close’}
Response Body (JSON): {
“error_message”: “Order number 1-156753/rate/ups does not exist”,
“param”: null
}

Thanks for getting back! Is this adequate?

4

Thanks!

It appears you are making a GET request, but for this particular endpoint you will want to make a POST.

5

OH. DUH. Lol thanks bro i appreciate it.