Trouble generating labels

#1

Hello, I’m using the Ordoro v3 API. I’m able to create new orders through the “/order” endpoint, and I can verify those orders are successfully created because they show up on the ordoro.com UI. I can also create labels for those orders through the UI.

The problem is when I try to create labels via the “/shipment/shipment_id/label/generate” endpoint. I get a json object returned that looks like: “{“error_message”: “‘postal_reporting_number’”, “param”: null}”

I’m not clear what I’m supposed to pass in for the shipment_id, but when I append “1” to the order_id, such as M-123-1, I get the above error. When I pass I in any other value I get an error that says “No shipment with id ‘M-123-10’ for company_id XXXXX”.

I am making this api call in PHP cUrl. Any ideas on what I’m doing wrong?

  $ch = curl_init();
        $username = env('ORDORO_USERNAME');
        $password = env('ORDORO_PASSWORD');
       
        curl_setopt($ch, CURLOPT_URL, "https://apiverson.ordoro.com/shipment/M-123-1/label/generate");
        curl_setopt($ch, CURLOPT_USERPWD, $username . ":" . $password);
        curl_setopt($ch, CURLOPT_RETURNTRANSFER, TRUE);
        curl_setopt($ch, CURLOPT_HEADER, FALSE);
        curl_setopt($ch, CURLOPT_POST, TRUE);
        curl_setopt($ch, CURLOPT_POSTFIELDS, "{
            \"shipper_id\": 203984,
            \"weight\": 2,
            \"box_shape\": \"PKG\",
            \"shipping_method\": \"PM\"
          }");
        curl_setopt($ch, CURLOPT_HTTPHEADER, array(                                                                          
            'Content-Type: application/json',
            'Accept: application/json')                                                                       
        );
        
        $response = curl_exec($ch);
        curl_close($ch);
        dd($response);
#2

Hi,

If you’re using v3, you will typically be able to get the shipment_id by appending -1 as you have been doing.

For which carrier are you trying to generate a label? This endpoint is specific to USPS via Pitney Bowes, and requires that you have an account with them.

EDIT: In fact, this is a v2 specific endpoint. If you are attempting to create a v3 order label via USPS via Pitney Bowes, you should be using the /order/:order_number/label/pitney endpoint.

#3

See the docs here for a better reference. https://devapiverson.docs.apiary.io/#reference/label/orderordernumberlabelpitney

#4

Hello, thank you for your reply.

I am not actually using Pitney for a carrier. I am using Endicia. I read the Ordoro v3 api docs but it wasn’t clear that the endpoint I was previously using was only for Pitney.

I just tried again using /order/order_number/label/endicia, and I am apparently able to create a shipment as the json response that comes back contains the shipment info. However, when I check the same order in the v3 UI, the order still has a status of “Awaiting fulfillment”. Also, no return labels come back, and searching the docs, there doesn’t seem to be a way of getting a return label. How would I go about doing this?

#5

Hi,

Apologies for the missing documentation around the endicia endpoint as the v3 api is still in flux.
You can use the return key, which is a boolean, and defaults to false, to describe whether you are creating a forward or return label.

With regard to the status of the order, did the shipping info response have a tracking number associated? The response also has a has_label boolean field, was this returned as true?

You may get more personalized results by contacting support about the order status remaining in Awaiting Fulfillment.

#6

Hello, thanks again for your reply. I tried posting again to the same " /order/order_number/label/endicia" endpoint, and tried setting the return attribute to true. The body of my post request looked like this

curl_setopt($ch, CURLOPT_POSTFIELDS, “{
“shipper_id”: 203984,
“weight”: 2,
“box_shape”: “Parcel”,
“shipping_method”: “Priority”,
“length”: 14,
“width”: 11,
“height”: 3,
“return”: true
}”);

The response for that request looked like this

"{
    "tracking_number": "9405515902072198036200", 
    "cost": 6.37, 
    "shipping_method": "Priority", 
    "tracking_url": "https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405515902072198036200", 
    "ship_date": "2017-11-30T19:45:24.833452+00:00", 
    "carrier_name": "endicia", 
    "carrier": {"id": 203984, "link": "/shipper/203984/"}, 
    "box_shape": "Parcel", 
    "length": 14, 
    "width": 11, 
    "height": 3
}"

As you can see, there is a tracking number associated with it, but no “has_label” field.

Given this response, how would I now go about creating a label and return label?

#7

Hi Tony,

Apologies there. If you take a look at the order, there should be shipping_info and return_shipping_info fields on the order response. Because there is a tracking number associated here, you have created a label. There can be no tracking without a label.

To retrieve the labels you must use the GET /label endpoint.
https://devapiverson.docs.apiary.io/#reference/label/label/get

Hope this helps.

#8

Looks like you have only created a return label for this specific order. You can retrieve the label by using the following url.
/label?o=<order_number>&pdf_type=single_page&return=true

#9

Hi Sophie,

Thanks for all your help. I’ve been able to get the labels created and I can retrieve the to label using the /label endpoint, as you suggested. If I have created both a to and a return label, how would I go about retrieving the return label? Using the /label endpoint only seems to return the to label but not the return label.

#10

The endpoint example I gave in my previous message was specifically for the return label that you created.

#11

My apologies for not catching that. Everything is working now. Thank you for your help