Hi,
We met with Dan from Sales yesterday and it seems like Ordoro meets most of our requirements except for webhooks. We have a custom platform and would be integrating with Ordoro via the API. Our warehouse would then use Ordoro to pull up orders and print labels.
What are my options for keeping our site up to date with the status of their shipment? We essentially have their order in a “processing” status which is visible to the customer. When a label is printed, we need to be able to update the order status in our system and notify the customer.
If webhooks aren’t available, the only other thing I can think of is us polling for changes via the API. The issue with that is excess load on our system as well as yours and possibly rate limiting you enforce. I didn’t see anything about rate limiting in the docs.
Our specific issue is that we have lead times on our products so polling would be excessive. A single shipment could be expected to ship out in 3-7 weeks and if we were polling that would be numerous requests per day. Then multiply that by hundreds of orders and we have a lot of requests depending on polling frequency.
Can you point me in the right direction here?