Our team is using the API to pull orders that are being synced from Shopify but several fields are coming up null. We use this same API call in two different Ordoro accounts (company_ids 572137 and company_id 570638), however, the full order information is not pulling for the account company_id 572137, but it does pull the order information for the account company_id 570638. We’re trying to figure out what this may be. The orders sync properly to Ordoro it seems, And some details of the order do populate but not some important ones like Company ID and Order ID. Just trying to find out if there is something we need to do on the Shopify side or is it an API issue.
This is being used to call for a list of orders.
NOT WORKING RESULT FROM 572137 ACCOUNT
WORKING RESULT FROM 570638 ACCOUNT
Can anyone help shed some light as to why the two accounts seem to be pulling differently? Any common issues we may be bumping against?