Error occurred while attempting to activate a USPS shipper account


#1

Under Settings Settings, attempts to create a new USPS shipper account result in the following message:

ORDORO RECEIVED THIS ERROR:
Internal Error Occurred PB-APIM-ERR-1000

This error occurs after I fill out and click the Next button on the “Create a free USPS account” form.

According to the Pitney Bowes support site:

“This error indicates there was an issue with the Pitney Bowes system. For example, the error might have occurred because of an unplanned maintenance window.”

I can’t get any further in the process (only option is to Cancel). The shipper account is not created.

The address I am using is a valid USPS address.

Working out of a sandbox account.


#2

Hi Rich,

To create a USPS account a credit card is required to be on file. Since you are using a sandbox account, it most likely does not have a card associated with it.

Since creating your USPS account is a one time thing, it’s probably best to do that via the UI not the API.


#3

This error occurred while attempting to create the USPS through the UI.

There is no place on the form to enter credit card information.


#4

Hi Rich,

Sounds like this is a non-API question then. You should reach out to your account manager or the support team with any non-API questions.


#5

Thank you - I will do that.