For weight and Endicia:
are weights in ounces or pounds?
“weight”:0.5
Is this 8 ounces or 1/2 ounce?
Ordoro shows this in the comments - what does this mean?
Shipment XXXXXXXX was modified:
- specified_weight changed from None to 0.5
by cs@domain.com on Feb 15, 2018 at 12:04 PM
Hi!
Weights are in ounces. In the UI label panel, you’ll see they are split up, and they are sent to the API in ounces.
The comment shows that the user with email cs@domain.com adjusted the weight of the order from null, as it was either imported or created that way, to 0.5 ounces. This sometimes occurs in the label panel when getting rates, and the weight is adjusted.
Hope that gets you further along!
Thanks for confirming that the values are in ounces. I’ve been shipping items for over a year now using 0.5 as the weight, and the postage was correct for a 1/2 pound until recently. Has the system changed where the amounts were in pounds and now they are in ounces?
I need some help two two orders - one that was created a few months ago (with the proper postage) and one that was created recently (with the wrong postage). I prefer to not post the details in the forum. How do I request help?
For your orders, please reach out to customer support. https://support.ordoro.com/contact-us/
What is the endpoint you are using to adjust the weights?
Something happened in Oct 2017 - this is when things started to be wrong - what happened?
Hmm, prior to October of last year, there was not a /shipment/shipment_id/label/endicia endpoint for v3, or apiverson.
In October of last year, we had deprecated the v2 API label endpoints. Is it possible that you switched to the v3 API at that time?