Time Zone Issue

Hello, I am from Connex, and I am creating this topic to address an issue with a mutual customer of ours.

When we use your API to pull the Order, the Order Placed Date uses UTC time.

What we need to know is thus: What Timezone does Ordoro use to show the Order Date? It seems like it is EST, seeing as how there is a 5-hour difference between mutual customer’s perspective and mine.

Additionally, how can we pull the User’s timezone through your API? I looked at the company endpoint, and no timezone can be found. This is ultimately what I am seeking. For now, we assume the QuickBooks timezone is the same.

We look forward to hearing from you.


In the UI we use the browser’s timezone. So, it’s whatever the customer uses, we’ll try to use that.

We do not store this information.